Digital customer files are the best tool for marketing, sales and service departments. Electronic document management with the digital customer file improves the ability to react and keep customers satisfied.

For all departments with customer contact it is of essential importance to have quick access to saved documents related to a customer, regardless of whether the matter pertains to the acceptance of orders or complaints, information on the current delivery status, questions regarding earlier deliveries or technical information. Sales personnel, administrative staff or members of the service team must assess a customer situation as quickly as possible and be able to provide specific information.

The digital customer file supports companies with intensive customer communication to manage all customer contacts carefully and comprehensively.

• Documents of all kinds which are sent or received in the course of communication with the customer are archived in a digital customer file. Customer letters, purchase and maintenance contracts, technical data and service information stored for a customer are sorted in an overview and can be accessed with the click of a mouse.
• The integration of the customer information system, address database, document management system and computer telephony integration (CTI) enables all customer contacts to be managed automatically.
• The responsible authorized staff member or call center employee can access the required documents very quickly and is able to provide customers with information without delay.
• Files created in MS Office, a CRM system or other sources can be added to the customer file.

The digital customer file from IQDoQ enables you to increase customer satisfaction and reinforce your image as a customer-oriented company.